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Last updated: 23 March 2026
These Terms & Conditions (“Terms”) apply to all users of SkyLearner Aviation’s website and learning platform, and to the purchase and supply of our courses and services. Please read them carefully before you purchase or use any SkyLearner Aviation product.
SkyLearner Aviation (“SkyLearner”, “we”, “us”, “our”)Address: Suite 6 & 9, Carrickfergus Enterprise Building, Carrickfergus, Co. Antrim, BT38 8YF, United KingdomPhone: +44 (0)2893 3603606Email (terms queries): helpdesk@skylearner.co.uk
By accessing the Platform, creating an account, purchasing, enrolling, or using any Course or service, you agree to be bound by these Terms. If you do not agree, do not purchase or use our services.
These Terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction, except where mandatory consumer protection laws require otherwise.
International students agree that SkyLearner supplies from the United Kingdom and that UK law applies to the contract.
These Terms cover:
Where course-specific terms or booking terms are shown at checkout or during booking, those terms form part of this agreement and apply in addition to these Terms.
Current subscription product:
Subscription rules
Fixed-term rules
Residential rules
For IR, CPL and ATPL courses, an instalment plan may be offered to spread the price over time.
Instalment plan rules
SkyLearner provides education and training services. We do not guarantee:
We reserve the right to set and apply reasonable academic and behavioural standards appropriate to aviation training, including prerequisites, progress requirements, and integrity expectations.
Where we consider that a student is not progressing adequately, not engaging, or not meeting standards, we may (acting reasonably):
Payment does not create an entitlement to completion, certification, progression, or examination readiness.
CAA PPL Exams (where offered) are provided under the applicable exam booking terms and any external exam rules.
Where SkyLearner makes an on-account booking facility available, this option will be presented at the point of booking. Availability is at SkyLearner’s sole discretion and may be withdrawn or varied at any time without notice.
On-account bookings are collated on a weekly basis. SkyLearner’s accounts team will issue invoices to the contact details held on your account via our accounting system. Payment may be made by bank transfer or debit/credit card as detailed on the invoice.
Each invoice will state a payment due date. Unless an alternative date is expressly stated on the invoice, the default payment period is 7 days from the date of invoice.
All on-account payments must be received and cleared in full by no later than 23:59 (UK time) on the due date stated on the invoice. It is your responsibility to ensure payment is made in sufficient time to allow for processing and clearance by this deadline.
If any invoiced amount is not received in full by the due date, SkyLearner reserves the right (without prejudice to any other remedy available to us) to:
(a) Suspend access to the Platform, Course(s), Instructor Tuition, or any other services, without further notice; (b) Terminate your enrolment or the relevant booking(s) in accordance with Section 14; (c) Charge interest on the outstanding balance as set out in clause 10A.5; (d) Recover debt and associated costs as set out in clause 10A.6; (e) Charge reasonable administrative costs incurred in connection with the late or non-payment.
Suspension or termination of access under this clause does not extinguish your obligation to pay all amounts outstanding. Where access is suspended for non-payment, time continues to run on any fixed access period unless SkyLearner expressly agrees otherwise in writing.
(a) Business customers (Partner Schools and all purchasers acting in the course of business): Where you are purchasing in the course of business and payment is not received by the due date, SkyLearner is entitled to charge statutory interest under the Late Payment of Commercial Debts (Interest) Act 1998 at 8% per annum above the Bank of England base rate applicable at the date the debt became due, accruing daily on the outstanding amount from the day after the due date until the date of full payment.
SkyLearner is further entitled to claim fixed debt recovery compensation under the Late Payment of Commercial Debts Regulations 2002, as follows:
Where the reasonable costs of recovering the debt exceed the applicable fixed compensation amount, SkyLearner reserves the right to claim such additional reasonable recovery costs.
(b) Consumer customers (individual Students and purchasers not acting in the course of business): Where you are a consumer and payment is not received by the due date, SkyLearner reserves the right to charge contractual interest at 4% per annum above the Bank of England base rate applicable at the date the debt became due, accruing daily from the day after the due date until the date of full payment.
SkyLearner also reserves the right to recover reasonable costs incurred in pursuing the outstanding debt, including reasonable administrative fees and any reasonable third-party costs.
Where payment remains outstanding after the due date, SkyLearner may take any or all of the following steps:
(a) Issue a formal written demand for payment; (b) Refer the debt to a third-party debt collection agency. Reasonable costs incurred in doing so may be added to the total amount owed; (c) Commence legal proceedings in the courts of England and Wales, including issuing a claim in the County Court to recover the outstanding amount, interest, recovery costs, and court fees; (d) Seek a County Court Judgment (CCJ) against you, which may adversely affect your credit rating; (e) For business customers, report the outstanding debt to credit reference agencies.
SkyLearner will seek to recover all reasonable costs of debt recovery, including legal costs where applicable.
You are responsible for any bank transfer fees, card processing fees, or other charges imposed by your financial institution. Payments must be made in full, without set-off, deduction, or counterclaim, except as required by law.
If you believe an invoice contains an error, you must notify our accounts team at helpdesk@skylearner.co.uk promptly and no later than 3 business days after the invoice date. Raising a query does not suspend your obligation to pay any undisputed portion of the invoice by the due date.
Course fees cover standard delivery as described at the point of purchase.
We may charge additional fees for services including (without limitation):
Where practicable, we will notify you in advance. Where costs arise due to your actions (e.g., missed sessions, late cancellations, rework), we may charge accordingly.
Helpdesk and standard course support are provided on a reasonable, fair-use basis unless explicitly stated as unlimited. Excessive or unreasonable demands on staff or instructors may require paid support or may result in restrictions.
We may update content, features, instructors, delivery format, and schedules to:
Where we make material changes, we will act reasonably and, where appropriate, provide alternatives (e.g., rescheduling or equivalent delivery). Such changes do not automatically entitle you to a refund.
Nothing in these Terms affects your statutory rights under UK consumer law.
Except where required by law, refunds are offered only for the portion of services not yet provided and only to the extent that SkyLearner has not incurred expenses and costs in relation to your enrolment, access, booking, or services.
We reserve the right to deduct a reasonable fee from any refund to cover costs we have already incurred. This fee will be determined by SkyLearner acting reasonably, taking account of administration, platform provisioning, licensing, instructor time, scheduling, resource allocation, and any third-party fees.
Costs may include (without limitation):
Costs may be incurred immediately upon enrolment, booking, or granting access.
Where you have been granted access to digital course content, we may determine that no refundable amount remains, even if the full access period has not elapsed, except where required by law.
At checkout, where applicable, you may be asked to request immediate access to digital content and acknowledge that this may affect cancellation rights.
Residential courses involve fixed dates and reserved resources. Cancellation/refund (if any) is limited to the portion not already committed to:
Non-attendance or partial attendance does not entitle you to a refund.
Where access is terminated due to your breach, misconduct, non-payment, misuse, or non-performance as set out in these Terms, no refund is due, except where required by law. Where termination arises from non-payment of an invoiced amount, the provisions of Section 10A also apply.
You may stop using the Platform at any time. Subscription cancellation is handled via your account/billing settings (or by contacting us if required).
We may suspend or terminate your access (with or without notice, depending on severity) if we reasonably believe you have:
Termination may be immediate where safety, integrity, fraud, or regulatory compliance is involved.
Upon termination:
You must behave professionally and respectfully. Prohibited conduct includes:
We may investigate suspected misconduct and take action including suspension/termination and/or charging administrative fees for investigation and remediation where appropriate.
You must not:
We may monitor usage logs to protect integrity, prevent fraud, and maintain service quality (see also Privacy).
All content and materials (videos, text, graphics, quizzes, question banks, downloads, branding, and platform design) are owned by or licensed to SkyLearner and protected by intellectual property laws.
You receive a limited, non-transferable, revocable licence to access and use content for your personal study during your access period. You may not:
Breach may result in immediate termination without refund.
We process personal data in accordance with applicable UK data protection laws. Our Privacy Policy (published on our website) forms part of your relationship with us. You are responsible for ensuring your contact details are correct so you can receive important communications.
Nothing in these Terms limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.
To the fullest extent permitted by law:
Where we are liable to you, our total liability for claims relating to a purchase will not exceed the amount you paid for the relevant product/service giving rise to the claim (except where the law requires otherwise).
We are not responsible for delays or failures caused by events beyond our reasonable control, including (without limitation) regulatory changes, government action, pandemics, facility closures, strikes, severe weather, third-party outages, or security incidents. Where possible, we will act reasonably to provide alternatives.
SkyLearner supplies from the UK. Recognition of training, course equivalency, or regulatory acceptance outside the UK is not guaranteed. You are responsible for confirming whether training meets your local authority or employer requirements.
If you have a complaint, contact helpdesk@skylearner.co.uk with details and we will aim to respond within a reasonable time.
Nothing prevents you from pursuing legal remedies. Where applicable, you may have access to consumer ADR/ombudsman routes; however, SkyLearner is not obliged to use ADR unless required by law.
We may update these Terms from time to time. The version in force at the time you purchase will apply to that purchase, unless a change is required by law or is purely administrative/clarificatory. The latest version will be published on our website.
All contractual/terms queries: helpdesk@skylearner.co.ukPhone: +44 (0)2893 3603606Address: SkyLearner Aviation, Suite 6 & 9, Carrickfergus Enterprise Building, Carrickfergus, Co. Antrim, BT38 8YF, United Kingdom
This section applies exclusively to Partner Schools, Declared Training Organisations (DTOs), Approved Training Organisations (ATOs), academies, and other training organisations (“Partner Schools”) purchasing access to the SkyLearner platform for use within their training programmes.
By purchasing Seats, activating an Organisation Account, or enrolling Students, the Partner School confirms that it is acting in the course of business and not as a consumer.
Where there is any inconsistency between this section and the general Terms & Conditions of Use, this section shall prevail in respect of Partner Schools.
For the purposes of this section:
“Partner School” means a DTO, ATO, academy, or other training organisation purchasing access to the SkyLearner platform.
“Seat” means a non-transferable licence granting one Student access to a specified course for a defined access period.
“Student” means an individual enrolled by a Partner School and granted access via a purchased Seat.
“Instructor” means an employee, contractor, or authorised representative of the Partner School granted oversight access to the platform.
“Training Manager” means an individual authorised by the Partner School to administer the Organisation Account.
“Organisation Account” means the administrative account provided to a Partner School for managing Seats and viewing student progress data.
2.1 SkyLearner provides a digital learning platform and structured groundschool content.
2.2 The Partner School remains an independent training organisation and is solely responsible for:
2.3 Nothing in this agreement creates:
2.4 The Partner School acts as principal in its contractual relationship with its Students. SkyLearner is not a party to the training agreement between the Partner School and its Students.
2.5 Nothing in these Terms shall be construed as creating any form of franchise, exclusive arrangement, or territorial right.
3.1 Seats must be purchased on an upfront basis.
3.2 Access will not be activated until payment is received in full.
3.3 Once a Seat has been activated (first Student login), it is non-refundable.
3.4 Seats are non-transferable once activated.
3.5 Pricing may be varied at SkyLearner’s discretion upon reasonable notice. No ongoing pricing guarantees are provided unless expressly agreed in writing.
3.6 The Partner School is solely responsible for determining its own student pricing structure.
3.7 Instalment plans described in Part 1 do not apply to Partner School Seat purchases unless expressly agreed in writing.
3.8 Where SkyLearner expressly agrees to extend an on-account facility to a Partner School, the terms of Section 10A of Part 1 shall apply to all invoiced amounts, including the payment deadline, late payment interest, and debt recovery provisions. For the avoidance of doubt, the statutory interest provisions applicable to business customers under Section 10A.5(a) shall apply to Partner School on-account invoices.
4.1 Seat access begins upon the Student’s first login.
4.2 Access continues for the defined period stated at purchase.
4.3 Extension access may be purchased where available.
4.4 SkyLearner does not guarantee uninterrupted access and may perform maintenance, updates, or system improvements as required.
5.1 A Partner School must maintain at least one active enrolled Student in order to retain its Organisation Account.
5.2 If no active Students are enrolled for a continuous period of 90 days, SkyLearner reserves the right to suspend or close the Organisation Account.
5.3 Closure of an Organisation Account does not affect active Student Seats already granted.
5.4 SkyLearner may suspend access immediately in cases of:
6.1 Instructor and Training Manager access is provided solely for oversight and administrative purposes.
6.2 Instructor access does not grant rights to reproduce, extract, redistribute, or commercially exploit platform content.
6.3 The Partner School is responsible for ensuring that its Instructors and Training Managers comply with these Terms.
6.4 The Partner School remains liable for any misuse of the platform by its authorised personnel.
7.1 SkyLearner provides structured educational content and performance tracking tools.
7.2 The Partner School remains solely responsible for:
7.3 SkyLearner does not guarantee:
8.1 All content, course materials, branding, platform systems, and technology remain the exclusive property of SkyLearner.
8.2 The Partner School is granted a limited, non-exclusive, non-transferable licence to use the platform solely for its enrolled Students.
8.3 The Partner School may not:
8.4 Any unauthorised use constitutes a material breach of these Terms.
9.1 Both parties shall comply with UK GDPR and the Data Protection Act 2018.
9.2 In respect of Student data:
9.3 Further details are set out in the Privacy Policy.
10.1 Nothing in these Terms excludes liability for:
10.2 Subject to clause 10.1, SkyLearner’s total liability to a Partner School arising from Seat purchases shall be limited to the total amount paid by that Partner School for the Seats in question during the preceding 12 months.
10.3 SkyLearner shall not be liable for:
11.1 SkyLearner may suspend or terminate a Partner School’s access where there is:
11.2 Termination does not entitle the Partner School to a refund of activated Seats.
This section shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction.
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