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Last updated: 21 January 2026
These Terms & Conditions (“Terms”) apply to your use of SkyLearner Aviation’s website and learning platform, and to the purchase and supply of our courses and services. Please read them carefully before you purchase or use any SkyLearner Aviation product.
SkyLearner Aviation (“SkyLearner”, “we”, “us”, “our”)Address: Suite 6 & 9, Carrickfergus Enterprise Building, Carrickfergus, Co. Antrim, BT38 8YF, United KingdomPhone: +44 (0)2893 3603606Email (terms queries): helpdesk@skylearner.co.uk
By accessing the Platform, creating an account, purchasing, enrolling, or using any Course or service, you agree to be bound by these Terms. If you do not agree, do not purchase or use our services.
These Terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction, except where mandatory consumer protection laws require otherwise.
International students agree that SkyLearner supplies from the United Kingdom and that UK law applies to the contract.
These Terms cover:
Where course-specific terms or booking terms are shown at checkout or during booking, those terms form part of this agreement and apply in addition to these Terms.
Current subscription product:
Subscription rules
Fixed-term rules
Residential rules
For IR, CPL and ATPL courses, an instalment plan may be offered to spread the price over time.
Instalment plan rules
SkyLearner provides education and training services. We do not guarantee:
We reserve the right to set and apply reasonable academic and behavioural standards appropriate to aviation training, including prerequisites, progress requirements, and integrity expectations.
Where we consider that a student is not progressing adequately, not engaging, or not meeting standards, we may (acting reasonably):
Payment does not create an entitlement to completion, certification, progression, or examination readiness.
CAA PPL Exams (where offered) are provided under the applicable exam booking terms and any external exam rules.
Course fees cover standard delivery as described at the point of purchase.
We may charge additional fees for services including (without limitation):
Where practicable, we will notify you in advance. Where costs arise due to your actions (e.g., missed sessions, late cancellations, rework), we may charge accordingly.
Helpdesk and standard course support are provided on a reasonable, fair-use basis unless explicitly stated as unlimited. Excessive or unreasonable demands on staff or instructors may require paid support or may result in restrictions.
We may update content, features, instructors, delivery format, and schedules to:
Where we make material changes, we will act reasonably and, where appropriate, provide alternatives (e.g., rescheduling or equivalent delivery). Such changes do not automatically entitle you to a refund.
Nothing in these Terms affects your statutory rights under UK consumer law.
Except where required by law, refunds are offered only for the portion of services not yet provided and only to the extent that SkyLearner has not incurred expenses and costs in relation to your enrolment, access, booking, or services.
We reserve the right to deduct a reasonable fee from any refund to cover costs we have already incurred. This fee will be determined by SkyLearner acting reasonably, taking account of administration, platform provisioning, licensing, instructor time, scheduling, resource allocation, and any third-party fees.
Costs may include (without limitation):
Costs may be incurred immediately upon enrolment, booking, or granting access.
Where you have been granted access to digital course content, we may determine that no refundable amount remains, even if the full access period has not elapsed, except where required by law.
At checkout, where applicable, you may be asked to request immediate access to digital content and acknowledge that this may affect cancellation rights.
Residential courses involve fixed dates and reserved resources. Cancellation/refund (if any) is limited to the portion not already committed to:
Non-attendance or partial attendance does not entitle you to a refund.
Where access is terminated due to your breach, misconduct, non-payment, misuse, or non-performance as set out in these Terms, no refund is due, except where required by law.
You may stop using the Platform at any time. Subscription cancellation is handled via your account/billing settings (or by contacting us if required).
We may suspend or terminate your access (with or without notice, depending on severity) if we reasonably believe you have:
Termination may be immediate where safety, integrity, fraud, or regulatory compliance is involved.
Upon termination:
You must behave professionally and respectfully. Prohibited conduct includes:
We may investigate suspected misconduct and take action including suspension/termination and/or charging administrative fees for investigation and remediation where appropriate.
You must not:
We may monitor usage logs to protect integrity, prevent fraud, and maintain service quality (see also Privacy).
All content and materials (videos, text, graphics, quizzes, question banks, downloads, branding, and platform design) are owned by or licensed to SkyLearner and protected by intellectual property laws.
You receive a limited, non-transferable, revocable licence to access and use content for your personal study during your access period. You may not:
Breach may result in immediate termination without refund.
We process personal data in accordance with applicable UK data protection laws. Our Privacy Policy (published on our website) forms part of your relationship with us. You are responsible for ensuring your contact details are correct so you can receive important communications.
Nothing in these Terms limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.
To the fullest extent permitted by law:
Where we are liable to you, our total liability for claims relating to a purchase will not exceed the amount you paid for the relevant product/service giving rise to the claim (except where the law requires otherwise).
We are not responsible for delays or failures caused by events beyond our reasonable control, including (without limitation) regulatory changes, government action, pandemics, facility closures, strikes, severe weather, third-party outages, or security incidents. Where possible, we will act reasonably to provide alternatives.
SkyLearner supplies from the UK. Recognition of training, course equivalency, or regulatory acceptance outside the UK is not guaranteed. You are responsible for confirming whether training meets your local authority or employer requirements.
If you have a complaint, contact helpdesk@skylearner.co.uk with details and we will aim to respond within a reasonable time.
Nothing prevents you from pursuing legal remedies. Where applicable, you may have access to consumer ADR/ombudsman routes; however, SkyLearner is not obliged to use ADR unless required by law.
We may update these Terms from time to time. The version in force at the time you purchase will apply to that purchase, unless a change is required by law or is purely administrative/clarificatory. The latest version will be published on our website.
All contractual/terms queries: helpdesk@skylearner.co.ukPhone: +44 (0)2893 3603606Address: SkyLearner Aviation, Suite 6 & 9, Carrickfergus Enterprise Building, Carrickfergus, Co. Antrim, BT38 8YF, United Kingdom
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