SkyLearner Aviation – Terms & Conditions
Last updated: 21 January 2026
These Terms & Conditions (“Terms”) apply to your use of SkyLearner Aviation’s website and learning platform, and to the purchase and supply of our courses and services. Please read them carefully before you purchase or use any SkyLearner Aviation product.
1. About Us
SkyLearner Aviation (“SkyLearner”, “we”, “us”, “our”)
Address: Suite 6 & 9, Carrickfergus Enterprise Building, Carrickfergus, Co. Antrim, BT38 8YF, United Kingdom
Phone: +44 (0)2893 3603606
Email (terms queries): helpdesk@skylearner.co.uk
2. Definitions
- Course: Any online or residential ground school course supplied by SkyLearner.
- Platform: SkyLearner’s website, LMS, and any associated systems used to deliver content and services.
- Subscription: A recurring payment product that provides ongoing access while payments remain up to date.
- Fixed-Term Access: A one-off purchase that provides access for a stated period, after which access expires.
- Residential Course: In-person ground school delivered at specified dates/locations (may include Platform access).
- Instructor Tuition: Paid tuition/support services billed hourly or as otherwise stated.
- CAA Exams/Examinations: Exam services related to UK CAA where offered; administered subject to applicable exam terms and external requirements.
- You/Student: The purchaser and/or user of the Course or service.
3. Acceptance of These Terms
By accessing the Platform, creating an account, purchasing, enrolling, or using any Course or service, you agree to be bound by these Terms. If you do not agree, do not purchase or use our services.
4. Governing Law and Jurisdiction
These Terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction, except where mandatory consumer protection laws require otherwise.
International students agree that SkyLearner supplies from the United Kingdom and that UK law applies to the contract.
5. Scope of These Terms
These Terms cover:
- Website/Platform use
- Subscription-based courses
- Fixed-term online courses
- Residential ground school courses
- Instructor tuition/services
- Payment plans (instalments)
- Examination-related services (where offered)
- Refunds, cancellations, and termination
- Intellectual property, conduct, and acceptable use
Where course-specific terms or booking terms are shown at checkout or during booking, those terms form part of this agreement and apply in addition to these Terms.
6. Products and Access Models
6.1 Subscription-Based Access (Auto-Renew)
Current subscription product:
- UK PPL (Private Pilot Aeroplane) – Online Ground School – Monthly Subscription (auto-renews; access to this one course only)
Subscription rules
- Access continues only while payments are successfully collected.
- Cancellation stops future billing; access continues until the end of the paid billing period.
- Subscription fees are not refundable once a billing period has commenced, except where required by law.
- Subscription access is personal, non-transferable, and may not be shared.
6.2 Fixed-Term Online Access (One-Off Purchase; Not Auto-Renewed)
- UK PPL Theory – 6 Month Access (expires after 6 months)
- UK PPL Theory – 18 Month Access (expires after 18 months)
- UK CPL Theory – 24 Month Access (expires after 24 months)
- UK IR Theory – 24 Month Access (expires after 24 months)
- UK ATPL Theory – 24 Month Access (expires after 24 months)
- UK General Aviation Winter Ops – 3 Month Access (expires after 3 months)
Fixed-term rules
- Access expires automatically at the end of the stated period.
- Courses do not auto-renew. Extensions may be offered at our discretion and may incur fees.
- On expiry, you may lose access to content, features, and progress data.
6.3 Residential Ground School Bookings
- UK PPL Theory – Residential Ground School (Platform access expires after 18 months)
- UK CPL Theory – Residential Ground School (Platform access expires after 24 months)
- UK IR Theory – Residential Ground School (Platform access expires after 24 months)
- UK ATPL Theory – Residential Ground School (Platform access expires after 24 months)
Residential rules
- Dates, durations and locations vary and are confirmed at booking.
- Attendance is your responsibility. Non-attendance or partial attendance does not automatically entitle you to a refund (see Refunds section).
- Residential delivery may be adjusted where necessary for safety, operational, or regulatory reasons (see Changes section).
6.4 Instructor Tuition and Support Services
- Instructor tuition billed hourly at stated rates (or as agreed).
- Sessions may be cancelled up to 48 hours before the scheduled start time to avoid charges.
- Late cancellations and non-attendance may be charged in full.
6.5 Payment Plans (Instalments)
For IR, CPL and ATPL courses, an instalment plan may be offered to spread the price over time.
Instalment plan rules
- An instalment plan is not a subscription.
- The full course price remains payable.
- Missed payments may result in suspension/termination of access and recovery of outstanding balances.
- If access is suspended for non-payment, time continues to run on any fixed access period unless we state otherwise.
7. Accounts, Eligibility, and Identity
- You must provide accurate registration details and keep them up to date.
- Your account is personal and must not be shared.
- We may request reasonable verification to prevent fraud, protect integrity, and comply with legal/regulatory obligations.
8. Course Delivery, Academic Standards, and Progression
8.1 Educational Nature and No Guarantee
SkyLearner provides education and training services. We do not guarantee:
- passing any examination,
- obtaining any licence or rating,
- regulatory acceptance outside the UK,
- any particular timeline, or
- any employment or career outcome.
8.2 Academic Standards and Professional Judgement
We reserve the right to set and apply reasonable academic and behavioural standards appropriate to aviation training, including prerequisites, progress requirements, and integrity expectations.
Where we consider that a student is not progressing adequately, not engaging, or not meeting standards, we may (acting reasonably):
- require additional study,
- require remedial instruction,
- require additional Instructor Tuition (charged separately),
- restrict progression or features,
- pause participation, or
- terminate training access (see Termination).
Payment does not create an entitlement to completion, certification, progression, or examination readiness.
9. Examinations and Regulatory Matters
- Some Courses relate to UK CAA syllabi/exams; others do not.
- Examinations are administered subject to UK CAA/exam centre rules and availability.
- You are responsible for meeting regulatory eligibility requirements, deadlines, and any required documentation.
- Regulations and syllabi may change. We may update Course content to reflect changes, but we are not liable for changes imposed by regulators or third parties.
CAA PPL Exams (where offered) are provided under the applicable exam booking terms and any external exam rules.
10. Prices, Payments, Taxes, and Promotions
- Prices are shown at the point of purchase and may change at any time for future purchases.
- Promotional pricing applies only for the stated period and conditions.
- Taxes/VAT are handled as stated at checkout. International students are responsible for any local taxes/duties that may apply in their jurisdiction (if any).
11. Additional Services, Extra Charges, and Fair Use
11.1 Standard Inclusion
Course fees cover standard delivery as described at the point of purchase.
11.2 Additional Charges
We may charge additional fees for services including (without limitation):
- additional Instructor Tuition beyond what is included,
- remedial teaching or repeat sessions,
- bespoke scheduling or special requests,
- administrative work beyond standard support,
- exam rebooking/admin fees where applicable,
- access extensions,
- replacement certificates/records,
- handling of disputes requiring investigation beyond normal support.
Where practicable, we will notify you in advance. Where costs arise due to your actions (e.g., missed sessions, late cancellations, rework), we may charge accordingly.
11.3 Fair Use of Support
Helpdesk and standard course support are provided on a reasonable, fair-use basis unless explicitly stated as unlimited. Excessive or unreasonable demands on staff or instructors may require paid support or may result in restrictions.
12. Changes to Courses, Schedules, and Delivery
We may update content, features, instructors, delivery format, and schedules to:
- improve training quality,
- reflect regulatory changes,
- manage safety/operational needs,
- address technical requirements.
Where we make material changes, we will act reasonably and, where appropriate, provide alternatives (e.g., rescheduling or equivalent delivery). Such changes do not automatically entitle you to a refund.
13. Refunds, Cancellations, Cooling-Off, and Fees
13.1 Statutory Rights
Nothing in these Terms affects your statutory rights under UK consumer law.
13.2 General Refund Principle (Maximum Protection; Fair & Lawful)
Except where required by law, refunds are offered only for the portion of services not yet provided and only to the extent that SkyLearner has not incurred expenses and costs in relation to your enrolment, access, booking, or services.
We reserve the right to deduct a reasonable fee from any refund to cover costs we have already incurred. This fee will be determined by SkyLearner acting reasonably, taking account of administration, platform provisioning, licensing, instructor time, scheduling, resource allocation, and any third-party fees.
13.3 Costs We May Have Incurred
Costs may include (without limitation):
- account and course setup,
- platform access and licensing,
- content provisioning once access is granted,
- instructor time delivered or scheduled,
- administrative processing and support,
- booking/scheduling and resource reservation,
- residential course preparation and facilities,
- third-party payment processor or service fees,
- exam-related administration (where applicable).
Costs may be incurred immediately upon enrolment, booking, or granting access.
13.4 Digital Content and Online Courses (Access Starts = Reduced/No Refund)
Where you have been granted access to digital course content, we may determine that no refundable amount remains, even if the full access period has not elapsed, except where required by law.
At checkout, where applicable, you may be asked to request immediate access to digital content and acknowledge that this may affect cancellation rights.
13.5 Subscriptions
- Subscription charges are non-refundable once a billing period has started (except where required by law).
- Cancelling a subscription stops future billing; access continues until the end of the paid period.
13.6 Residential Courses
Residential courses involve fixed dates and reserved resources. Cancellation/refund (if any) is limited to the portion not already committed to:
- facilities,
- instructor allocation,
- course preparation,
- third-party costs,
- administration and scheduling.
Non-attendance or partial attendance does not entitle you to a refund.
13.7 Instructor Tuition
- Cancellations must be made at least 48 hours before the session.
- Late cancellations/non-attendance may be charged in full.
- Delivered sessions are non-refundable.
13.8 Termination for Cause
Where access is terminated due to your breach, misconduct, non-payment, misuse, or non-performance as set out in these Terms, no refund is due, except where required by law.
14. Termination and Suspension
14.1 Termination by You
You may stop using the Platform at any time. Subscription cancellation is handled via your account/billing settings (or by contacting us if required).
14.2 Suspension/Termination by SkyLearner (For Cause)
We may suspend or terminate your access (with or without notice, depending on severity) if we reasonably believe you have:
- breached these Terms,
- engaged in abusive, threatening, or unsafe behaviour,
- misused the Platform (including account sharing),
- acted dishonestly (including academic misconduct),
- failed to pay amounts due,
- engaged in persistent non-performance/non-engagement after reasonable opportunity to improve,
- brought SkyLearner into disrepute, or
- created risk to safety, staff, students, systems, or regulatory compliance.
Termination may be immediate where safety, integrity, fraud, or regulatory compliance is involved.
14.3 Effects of Termination
Upon termination:
- access ends and may not be reinstated,
- you must cease using content and materials,
- outstanding fees remain payable,
- refund position is governed by Section 13.
15. Conduct, Safety, and Academic Integrity
You must behave professionally and respectfully. Prohibited conduct includes:
- harassment, abuse, intimidation, discrimination,
- disruption of training,
- unsafe behaviour at residential training,
- cheating, impersonation, plagiarism, or misuse of assessment tools,
- falsifying records or identity.
We may investigate suspected misconduct and take action including suspension/termination and/or charging administrative fees for investigation and remediation where appropriate.
16. Platform Use, Security, and Acceptable Use
You must not:
- attempt to bypass access controls,
- share accounts or passwords,
- copy, scrape, or extract content unlawfully,
- upload malware or attack the Platform,
- use the Platform in a way that harms others or interrupts service.
We may monitor usage logs to protect integrity, prevent fraud, and maintain service quality (see also Privacy).
17. Intellectual Property and Licence
All content and materials (videos, text, graphics, quizzes, question banks, downloads, branding, and platform design) are owned by or licensed to SkyLearner and protected by intellectual property laws.
You receive a limited, non-transferable, revocable licence to access and use content for your personal study during your access period. You may not:
- reproduce, distribute, sell, or share content,
- record or rebroadcast training materials,
- create derivative works or publish content.
Breach may result in immediate termination without refund.
18. Privacy and Data Protection
We process personal data in accordance with applicable UK data protection laws. Our Privacy Policy (published on our website) forms part of your relationship with us. You are responsible for ensuring your contact details are correct so you can receive important communications.
19. Technical Requirements, Availability, and Third Parties
- You are responsible for your internet connection and device compatibility.
- We may use third-party providers (hosting, video, email, payment processors). We are not liable for outages or failures caused by third parties beyond our reasonable control, though we will act reasonably to restore service.
- Planned maintenance may occur; we will aim to give reasonable notice where practicable.
20. Disclaimers and Limitation of Liability
20.1 Consumer Rights
Nothing in these Terms limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.
20.2 Limitations (Maximum Protection; Reasonable)
To the fullest extent permitted by law:
- We are not liable for indirect, special, or consequential losses (including loss of profit, business, opportunity, reputation, or data).
- We are not liable for losses arising from your failure to meet regulatory requirements, attend exams, maintain medical fitness, or comply with external rules.
- We are not liable for career outcomes or employment results.
Where we are liable to you, our total liability for claims relating to a purchase will not exceed the amount you paid for the relevant product/service giving rise to the claim (except where the law requires otherwise).
21. Force Majeure
We are not responsible for delays or failures caused by events beyond our reasonable control, including (without limitation) regulatory changes, government action, pandemics, facility closures, strikes, severe weather, third-party outages, or security incidents. Where possible, we will act reasonably to provide alternatives.
22. International Students
SkyLearner supplies from the UK. Recognition of training, course equivalency, or regulatory acceptance outside the UK is not guaranteed. You are responsible for confirming whether training meets your local authority or employer requirements.
23. Complaints and Dispute Resolution
If you have a complaint, contact helpdesk@skylearner.co.uk with details and we will aim to respond within a reasonable time.
Nothing prevents you from pursuing legal remedies. Where applicable, you may have access to consumer ADR/ombudsman routes; however, SkyLearner is not obliged to use ADR unless required by law.
24. Changes to These Terms
We may update these Terms from time to time. The version in force at the time you purchase will apply to that purchase, unless a change is required by law or is purely administrative/clarificatory. The latest version will be published on our website.
25. Severability, No Waiver, and Assignment
- Severability: If any provision is held unenforceable, the remainder remains effective.
- No waiver: Our failure to enforce a provision is not a waiver of our rights.
- Assignment: We may assign or transfer our rights and obligations under these Terms (e.g., as part of a business transfer). You may not transfer your rights without our written consent.
26. Contact
All contractual/terms queries: helpdesk@skylearner.co.uk
Phone: +44 (0)2893 3603606
Address: SkyLearner Aviation, Suite 6 & 9, Carrickfergus Enterprise Building, Carrickfergus, Co. Antrim, BT38 8YF, United Kingdom
